Launch MVNO Services Faster than Before with Readymade Billing and OSS Solutions

For an MVNO to deliver its services up to the expectation of its subscribers can be a tough task. As MVNOs do not have their own network infrastructure, they are dependent on MNOs and MVNEs. Also, they have an urgent need to grow across different verticals, so as to supply the requisite services to their subscribers. From basic services like SIM card delivery to billing and OSS solutions, they need help especially in the initial stages.

 

Full MVNOs vs. Branded Resellers

A full MVNO is a fully-functional MVNO model with its very own network infra and hardware like HLR. On the other extreme of the MVNO universe, we have branded resellers and thin MVNOs who are technically limited. They are more or less dependent on the MVNE and its telecom systems like telecom postpaid billing system, telecom prepaid billing system, broadband monetization, video streaming platforms etc. In the MVNO world, the number of marketing experts (branded reseller) is higher than the ones who are technologically accomplished (full MVNO). And, these MVNOs would rather ignore the technical side of running an MVNO, so they can focus more on selling the services to a dedicated subscriber base. Therefore, they need the services of adept MVNEs and telecom support services providers.

 The Value of Readymade Billing and OSS Solutions

Readymade billing and OSS solutions can expedite the journey of ambitious MVNOs. By utilizing well-established resources like lifeline ETC module, it is possible for them to reach out to a targeted subscriber base.

As an example, we can take the case of lifeline services provided to the US customers. An MVNO who wants to target economically weaker subscriber group would have to procure the right database, software etc., in order to start this service. But an easier way is to utilize readymade billing and OSS solutions in the form of lifeline ETC module, which can help in:

·         Authentication of subscribers

·         Elimination of duplicity from the database

·         Verification of subscriber address

·         Subscriber eligibility check

Such a pre-built module can come in really handy for budding MVNOs who want to target specific user groups. And, it can also allow them to grow in a variety of verticals via APIs and pre-established partnerships. For example, a simple install of API allows them to access services of payment gateways and shipping vendors.

Cutting-Edge Charging System for Billing Present and Future Services

One of the most important requirements of modern-day telecom billing is a convergent charging system. But most MVNOs do not have the time, money or skills to develop or acquire the right billing and OSS solutions. But with the right partnership with the right telecom support vendor, you can access the perfect platform for service delivery. At Telgoo5, we have a cutting-edge OCS that can expedite plan launch and improve MVNO services from the ground up. Have a look at some of its vital features:

Quick monetization of services

The most critical thing for an MVNO to be successful is to launch its services faster than its competition. Our billing and OSS solutions are very flexible and allow MVNOs to package their services exactly as per their marketing strategies, and in the shortest time possible.

Event and session-based charging

Our OCS can bill services based on events and sessions. For example, an SMS is charged as per event basis and calls are charged as per the length of the call sessions. This functionality allows almost every service – past and present – to be monetized and billed effectively.

Enforcement of credit limits

Our OCS enforces thresholds religiously. It charges services in real-time and the moment a subscriber is about to expend his/her quota, it sends notifications. Therefore, subscribers stay within the quota limit and do not incur additional charges.

How to Avoid the Deadly Trap of Dangerous Telecommunications Billing Software?

The telecommunications industry is out of control. The old formulas for success no longer work. The low costs of call and SMS services no longer influence customers looking for "something else" without even knowing what that is. The responsibility to evoke customer interest is now only in the hands of disoriented telecommunications operators. Even the best of telecommunications companies with cutting-edge infrastructure is finding the new challenge of attracting customers too difficult to overcome. Therefore, many are busy acquiring the latest telecommunications billing software solutions without even verifying if they are suitable for them.

The Dangers of the BSS Ordinary Billing System

When reading the title, you may have thought that there must be something inherently sinister in a telecommunications solution to be considered dangerous. But that is not really the case. Actually, it is the ordinary of a BSS billing system that makes them dangerous and condemns your business. Here are some reasons that explain how inefficient and ordinary software can be dangerous for your business:

1. Lack of convergence and Breakdown: today, an unbundled invoice is as good as any invoice. Customers want a complete fork of the charges incurred after each billing cycle. Therefore, if the billing system used by you is not up to the task and cannot produce detailed invoices and account for all charges on a single invoice, today's customers simply will not accept it.

2. Lack of Flexibility: marketing strategies evoke the interest of the client and help him sell his services. But when your OSS billing and telecommunications solutions are normal, it takes time to transform your plans into actions. During this delay, if customers get better options from their competitors, they will change operators without thinking twice. It will mean a loss of income for you. In the worst case, you might even have to pay to adjust the software to monetize your new services. Given that IoT is about to explode and that new 5G services are in sight, the dangers of such an ordinary software solution are immense. Therefore, you should always choose a telecommunications software provider that has considerable knowledge of the industry and can support your billing solution even after delivery.

3. Lack of Security: your billing system includes vital customer information that should not be disclosed to anyone in any case. With the threat of hackers in IT companies, your telecom billing software solution must have extraordinary security. Acquiring almost any software because it does the job can lead to big problems.

4. Lack of scalability: the number of subscribers is never a constant in the world of telecommunications. Therefore, every time you buy billing and OSS solutions, you must ensure that it is scalable enough to meet your current and future requirements. Most of the rudimentary software solutions in the market do not have the ability to scale efficiently according to unique business models employed by different organizations. Therefore, always look for a high quality software solution such as Telgoo5 to ensure business success.

Best Practices for Retaining Customers in Telecom Industry

Growth in the telecom industry has simply sky-rocketed in the recent past. One can’t be sure if it is the rapid rise in the technology or the increased revenues for the service providers, which has brought about this change. Either way, the increase in competition has made it harder for telecom companies to retain their customers. The moment parity is reached in terms of price point for the services; a new entrant comes in and disrupts the whole market with his new and improved offerings.

If a telecom entrepreneur is able to sway your customers away by offering services at a reduced price, it is important for you to keep up the good work and win your customers back. This can be done by improving the quality of your service and employing the latest billing & OSS solutions for maximizing your potential as a telecom company.

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Importance of Telecommunications Billing Software

As it is, telecommunication is a complex field that requires considerable effort and technical know-how. Add to that, an ever-increasing user base and incorporation of newer technologies, the task of handling a telecom business becomes difficult. Moreover, companies are always on the lookout to provide newer features and services to its customers, which demands greater governance in dissemination and management of processes. To streamline the operations and account for every exchange of information between customers and companies, telecommunications billing software solutions serve as a great tool. Below is a list of benefits, which make these solutions indispensable in today’s telecom operations:

Reduction of Errors

One of the greatest advantages of telecom billing software solutions is that they nearly eliminate the possibility of errors. These software solutions are designed to track every single transaction between the user and the telecom system. Ever transaction is saved in the server and the calculations are done by the system, which gives foolproof results.

As any sort of incorrect error in calculation can lose you the trust of customers, it is vital that you employ a quality billing and OSS solutions. In the long-term, this approach lets you win the confidence of the customers and allows you to retain them for a longer duration.

Screening of Records

Creation of multiple records for the same customer can hinder the business operations of a telecom company. By screening the customers with the use of unique identifiers like social security number or date of birth, it is possible to eliminate matching records. Screening can also be done for identifying non-worthy customers based on their social security numbers. Once identified, a company can decide to provide or not provide their services to such customers.

With billing & OSS solutions, you always have a listing of credible customers who are actually valuable to your company. This lets you earn more revenue, increase your profits and in turn reward customer loyalty by providing better services and offers.

Detailed Bills for Transparency

One of the greatest advantages of telecommunications billing software solutions is that they let you create detailed bills without much effort. In this age of information, customers demand complete transparency with regards to every penny they pay for their services. BSS solutions capture every detail and offer a comprehensively bifurcated bill with records for almost every transaction.

As the customers always know their data usage and call usage, they find your services reliable and are willing to use for a longer time.

Summary

Customer happiness is directly related to customer retention. The happier a customer is, the less likely it is that he will switch his services to another service provider. With its long list of advantages and value in customer retention, telecommunications billing software solutions have become almost a necessity for every modern-day telecom business operation.

AlSo Read:https://callcenteroutsourcingservices204290808.wordpress.com/2018/11/23/mobile-applications-for-outsourced-call-centers/